Returns & Exchanges
We want to ensure satisfactory customer experience, return policy is set for 15 days of delivery. You can return or exchange within 15 days of delivery for a full or Partial Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 7 to 10 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 15 days depends on the issuing bank of the credit card.
The customer is entitled for refund/return, in the following cases
- Wrong product received by the customer
- Products has defects
- Product damaged during shipping
- Order delivered later than scheduled delivery date.
Personalized or other customized product may not be returned for refund or exchange.
Return and Refunds
How we strive to achieve Win-Win Situation? Kustom apparel can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.
Design & Quality: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
We want to ensure satisfactory customer experience. All orders are customized to your specifications.
Unless the product is misprinted, materially flawed, or defective or delivered later than delivery date. The product you order are specifically customized for you. Kustomzilla may not accept returns on products that have been customized and decorated with your Art design
If you have any questions or issues with your order, please email us at firstname.lastname@example.org or chat with us here.